Privacy Policy

1. Information We May Collect

Depending on the nature of the reservation or interaction, CLHG may collect information including:

• name
• email address
• telephone number
• mailing or billing information
• reservation details
• occupancy information
• payment-related information
• communication history
• guest preferences
• arrival or departure information
• government-issued identification where operationally required
• website usage or device information
• and information reasonably necessary to operate reservations and properties safely.

Certain information may be collected directly by CLHG, while other information may be collected through third-party booking, payment, communication, analytics, or property-management platforms.

2. How Information Is Used

CLHG may use collected information for purposes including:

• processing reservations and payments
• communicating with guests before, during, and after reservations
• coordinating check-in and property access
• providing customer support
• maintaining property safety and operational integrity
• responding to inquiries or requests
• enforcing reservation terms and policies
• preventing fraud or unauthorized activity
• complying with legal, regulatory, insurance, or operational obligations
• improving website functionality and guest experience
• and maintaining internal business records.

CLHG does not sell guest personal information.

3. Payment Processing

Payments are processed through third-party payment providers, including Stripe and reservation-platform integrations such as Lodgify.

CLHG does not represent that it stores full payment card information directly on its own systems.

Payment processors may independently collect, process, or retain payment-related information subject to their own privacy policies and security practices.

Guests are encouraged to review the privacy policies of applicable payment providers when using direct-booking services.

4. Third-Party Platforms & Service Providers

CLHG may utilize third-party providers and software platforms reasonably necessary to operate reservations, properties, communications, and business operations.

These may include:

• booking and reservation platforms,
• payment processors,
• smart-lock systems,
• property-management software,
• website hosting providers,
• analytics services,
• communication systems,
• maintenance vendors,
• and security-system providers.

Information may be shared with such providers to the extent reasonably necessary for operational, reservation, safety, or business purposes.

5. Security Systems & Smart Property Technology

CLHG-managed properties may utilize:

• exterior security cameras,
• driveway or garage cameras,
• exterior audio-capable monitoring devices,
• smart locks,
• smart thermostats,
• and related smart-property systems.

These systems are used for purposes including:

• property protection,
• safety,
• occupancy verification,
• operational monitoring,
• noise-risk assessment,
• and enforcement of reservation policies.

No cameras or recording devices are installed within interior living areas, bedrooms, bathrooms, or other private guest spaces.

Guests acknowledge that exterior areas of the properties may be monitored for security and operational purposes.

6. Website Usage, Cookies & Analytics

The CLHG website may utilize cookies, analytics tools, or similar technologies to:

• improve website performance,
• understand visitor interactions,
• support reservation functionality,
• and enhance user experience.

These technologies may collect limited technical information such as:

• browser type,
• device information,
• IP address,
• approximate geographic region,
• pages visited,
• and interaction patterns.

Guests may manage cookie preferences through their browser settings where available.

7. Information Retention

CLHG may retain reservation, communication, operational, and transaction records for reasonable business, legal, accounting, insurance, fraud-prevention, regulatory, or operational purposes.

Retention periods may vary depending on the nature of the information and applicable obligations.

8. Data Security

CLHG takes commercially reasonable measures to help protect guest information and operational systems.

However, no website, communication method, electronic storage system, payment platform, or internet transmission method can be guaranteed completely secure.

Guests use online booking and communication systems at their own discretion and risk.

9. Children's Privacy

CLHG properties are intended for reservations made by adults.

CLHG does not knowingly collect personal information directly from children for marketing or independent account purposes.

Information relating to minors may nevertheless be provided by adult guests in connection with reservations or occupancy disclosures.

10. External Links

The CLHG website or communications may contain links to third-party websites, booking platforms, payment providers, or external services.

CLHG is not responsible for the privacy practices, policies, content, or security of third-party websites or services.

Guests should review the applicable policies of any third-party services they choose to use.

11. Policy Updates

CLHG may update or revise this Privacy Policy periodically to reflect operational, legal, technological, or business changes.

Updated versions become effective upon posting to the applicable website or reservation platform unless otherwise stated.

Continued use of CLHG services or properties following updates constitutes acceptance of the revised policy.